Forgot password
Use the exchange's password reset flow. If you don't receive the email, check spam and alternate folders. If email recovery fails, contact official support and provide account identifiers.
2FA issues
Authenticator app wrong codes:
Sync time on your device or re-add the account using recovery codes if available.
Lost 2FA device:
Use printed backup codes or contact support — expect identity verification steps.
Account locked or flagged
Gather recent transaction history and device details to speed support verification. Avoid repeated attempts that may further lock the account.